As a freelancer or agency, we are tasked with designing great experiences for their customers or clients. We labor over user experience and calls to action, making sure to deliver the most effective and useful site possible to help them reach their goals. But how do we architect the product we’re delivering to also delight our own clients? Andi and her team have created a variety of practices that help delight their clients before, during and after the WordPress build. The website build process can be frustrating for both parties, but it doesn’t have to be. She’ll share the way Big Sea uses client touchpoints, specific plugins and follow-up methods to help keep their clients engaged – thrilled, even – throughout and after the process.