Most folks think of software support as literally the worst. Who wants to waste their life on grumpy users and technical debt? In this presentation, we’ll go through the frustrating scenarios of ongoing support, how to tame the best of customer expectations, and how to make successful, healthy websites all while earning a reliable income. Not only is it possible, it’s mission critical to everyone who’s committed to the long-term success of Open Source!<\/p>\n","protected":false},"excerpt":{"rendered":"
Most folks think of software support as literally the worst. Who wants to waste their life on grumpy users and technical debt? In this presentation, we’ll go through the frustrating scenarios of ongoing support, how to tame the best of customer expectations, and how to make successful, healthy websites all while earning a reliable income. … Continue reading Software Support: For Fun & For Profit!<\/span><\/a><\/p>\n","protected":false},"author":221655,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1473616800,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1332],"footnotes":""},"session_track":[289,924644],"session_category":[],"class_list":["post-1334","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-business","wcb_track-bayside-room"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p740XK-lw","session_date_time":{"date":"September 11, 2016","time":"2:00 pm"},"session_speakers":[{"id":"1332","slug":"mason-james","name":"Mason James","link":"https:\/\/tampa.wordcamp.org\/2016\/speaker\/mason-james\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1334\/revisions"}],"predecessor-version":[{"id":1335,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1334\/revisions\/1335"}],"speakers":[{"embeddable":true,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/1332"}],"author":[{"embeddable":true,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wporg\/v1\/users\/masonjames"}],"wp:attachment":[{"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=1334"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=1334"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/tampa.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=1334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}